Frequently Asked Questions

Once your preorder is placed with Lorevé Luxe Collection, we will submit your order to our vendor as soon as possible. Please keep in mind that some of our vendors are located overseas, so their business hours and processing times may differ.

After your order is confirmed and placed with the vendor, please allow 3–5 business days for processing and shipment.

Estimated Shipping Times:

• Lululemon & Alo: 1–2 weeks
• Everything Else: 3–7 days

Please note that shipping times are estimates and may vary due to vendor processing, carrier delays, customs, or other unforeseen circumstances.

Yes! Local pickup is available free of charge once your order is ready.

Local delivery is also available for an additional fee. Delivery fees range from $10–$20 depending on your location and distance.

Once your order is ready, you’ll receive instructions for scheduling your pickup or delivery.

We accept several convenient payment methods, including Zelle, Apple Pay, Cash App, and other available payment options at checkout.

Payment must be received in full before an order is processed, unless otherwise stated in the item listing or purchase agreement.

All sales are considered final unless otherwise stated.

Eligible exchanges may be accepted within the specified timeframe and are subject to a $30 restocking fee. Items must be unworn, unused, and in their original condition with all original packaging and tags, if applicable.

Please contact us before sending or returning any item to confirm that your order qualifies for an exchange.

Once an order has been placed with our vendor, it cannot be canceled or refunded.

Please make sure you review your item, size, color, and shipping information carefully before completing your purchase.

Yes! Items may be held for up to 72 hours with a 25% non-refundable deposit.

The remaining balance must be paid within the 72-hour hold period. If the balance is not paid by the deadline, the deposit will be forfeited and the item may be made available for purchase again.

For in-stock items, please allow 1–3 business days for your order to be prepared.

For preorders, processing begins once your order is submitted to the vendor. Please refer to our Preorders FAQ for estimated processing and shipping times.

Yes! We offer shipping on eligible orders.

Shipping costs and delivery times may vary depending on your location, package size, and shipping method selected at checkout.

Once your order has shipped, tracking information will be provided when available.

You will be contacted once your order is ready for pickup, delivery, or shipment.

Please make sure the contact information provided with your order is accurate so we can reach you with updates.

Once a package has been shipped and is in the carrier's possession, Lorevé Luxe Collection is not responsible for carrier delays, lost packages, stolen packages, or incorrect addresses provided by the customer.

Please contact the shipping carrier directly regarding tracking updates or delivery issues. We are happy to assist with providing any available tracking information.

Please contact us as soon as possible if you need to update your shipping information. Once an order has been shipped, the shipping address cannot be changed by Lorevé Luxe Collection.

Customers are responsible for providing an accurate shipping address at checkout.

From time to time, Lorevé Luxe Collection offers special promotions, discounts, and exclusive deals. Follow us on social media and check our website for current promotions.

Please note that discounts and promotions may have specific terms and expiration dates.